Privacy Policy

Introduction to Traffic Blaster's Privacy Policy

This Privacy Policy covers Traffic Blaster and each of its Australian subsidiaries namely Traffic Blaster. It explains how we protect your privacy.

Protecting your privacy

Protecting your privacy and the confidentiality of your personal information is fundamental to the way Traffic Blaster does business.
At Traffic Blaster we treat all your personal information with great confidentiality We treat very seriously the ongoing trust you have in us to protect your personal information.

We have systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose your personal information to third party suppliers. You can request details about the information that Traffic Blaster Business Partners (Traffic Blaster suppliers) has about you and you have a right to ask for this information at any time.

A new privacy framework

A new Federal privacy framework regulating the way private sector organisations handle personal information has applied since 21 December 2001.
Traffic Blaster is bound by the Privacy Act 1988 (Commonwealth) and the ten National Privacy Principles set out in that Act.

Handling of personal information relating to Traffic Blaster employees is outside the scope of the Privacy Act 1988 (Commonwealth), if the handling of the information relates directly to a current or former employment relationship between an employee and Traffic Blaster.

Why we collect information

We collect your personal information to give you excellent Client and Membership products and services. In addition, we use your personal information to keep you up-to-date with new offerings, discounts, promotions and other information we feel you will benefit from.

How we collect your personal information

We collect most personal information directly from you. For example, your personal information will be collected when you become a member, fill in an application form, utilise the online Traffic Blaster portal, deal with us over the telephone, or send us a letter.

The type of personal information we collect may include your name, business name and fixed and mailing address, telephone number, e-mail address, ABN/ACN, Birthday, Business type, Business Sector. There may be occasions when we need to source personal information about you from a third party.

Information collected before 21 December 2001

Parts of the National Privacy Principles relating to the collection, use and disclosure of information, do not apply to personal information collected before 21 December 2001.
Importantly, we observe those parts of the National Privacy Principles that do apply to such information and we continue to apply our stringent privacy practices in order to safeguard the confidentiality of such information.

What information we collect

To become a Member of Traffic Blaster, we require certain information to allow us to process your Membership & send you a confirmation email, with you registration details. The data we collect includes your company name, contact name, address, telephone number, email, business type, size and which supplier areas are of interest to your business.

How we use your personal information

We will tell you the purposes for which we intend to use your personal information.
We only collect personal information about you that is necessary to perform our functions and activities. If you do not provide this information, A Traffic Blaster company may not be able to deal with you, or provide you with a product or service.
We may use personal information for several purposes.
A Traffic Blaster Company may collect your personal information:

• to assist in providing information about a product or service;
• to consider your request for a product or service;
• to enable it to provide a product or service;
• to tell you about other products and services that may be of interest to you;
• to assist in arrangements with other organisations (such as loyalty partners) in relation to the promotion and provision of a product or service;
• to perform other administrative and operational tasks (including systems development and testing, staff training, and market or customer satisfaction research);
• to prevent or investigate any fraud or crime (or a suspected fraud or crime); and
• as required by relevant laws, regulations and codes.

We may disclose personal information to third parties when we contract out some of our functions and activities. For example, we may provide names and addresses to a mailing house to mail account statements to you and other customers. In these situations, we prohibit third parties from using your personal information except for the specific purpose for which we supply it.

Information to our suppliers

Traffic Blaster's website contains links to other affiliated third party sites (our Suppliers) and is not responsible for their privacy practices. Traffic Blaster reserves the right to pass your information on to affiliated third parties that we use for the provision of certain services, e.g. allowing our affiliates to validate customers of Traffic Blaster Health, entitlement to special offer products and services and other information necessary to allow them to fulfil their service/product offering(s).

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

In using the Traffic Blaster website, you consent to the collection and use of this information by Traffic Blaster in the ways described above. Traffic Blaster may update its Privacy Policy from time to time. We encourage you to review the privacy policy regularly for any changes.
If you have any questions or concerns about Traffic Blaster's collection, use or disclosure of your personal information, please email us at info@trafficblaster.com.au

Member Information

This is information given to us by you in the course of your business dealings with Traffic Blaster (Traffic Blaster) and your Member association. Such information is retained for business use only. We undertake to protect the confidentiality of the information and of the terms of our relationship.
This information is used:

1. to maintain our accounts and Member records with 3rd party Suppliers;
2. to enable us to deal & answer your enquiries;
3. to send you news about the services to which you have signed up;
4. to tell you about our other services;
5. for verifying your identity for security reasons;

Your consent is important

Personal information is usually used or disclosed only after obtaining your consent. Your consent can be express or implied.
Your express consent can be verbal or written. You imply consent when we can reasonably conclude that you have given consent by some action you take, or when you decide not to take action. For example, if you use our telephone service and continue the call after hearing the recorded message telling you that the call may be monitored or recorded for quality assurance purposes, you have given us your implied consent to monitor or record your call.
If you do not consent to certain uses of personal information by a Traffic Blaster Group company, it may not be able to deal with you, or provide you with a particular product or service.
The circumstances where we may use or disclose personal information without your consent are very limited. They include where we are required by law, for the investigation of an offence or for court proceedings.

Sharing of personal information within Traffic Blaster (Traffic Blaster)

For us to service our relationship with you and carry on business as a group, it is important that we have the capacity to share your personal information with other Traffic Blaster entities within the group.
We will obtain your consent to share your personal information with other Traffic Blaster companies and only share that information for the purposes to which you have agreed.

Disclosing to third parties

Subject to any general duties of confidentiality towards our customers and subject to the Privacy Act, an Traffic Blaster company may need to disclose your personal information to:

• your referee(s);
• credit reporting or debt collecting agencies;
• an organisation that is in an arrangement or alliance with it for the purpose of promoting or using their respective products and services (and any agents used by that organisation in administering such an arrangement or alliance);
• any service provider it engages to carry out its functions and activities;
• regulatory bodies, government agencies, law enforcement bodies and courts;
• other parties it is authorised or required by law to disclose information to;
• other financial institutions (such as banks);
• your guarantors (and intending guarantors);
• any person who introduces you to it;
• your authorised agents or your executor, administrator or legal representative.

Marketing and privacy

Serving customers well is fundamental to our business. As part of this service we may use personal information we have collected to identify a product or service that may benefit you. We may contact you from time to time to let you know about new or existing products or services.
You can contact us at any time if you do not want to receive marketing information from Traffic Blaster. We will process these instructions as soon as practicable.

We keep your personal information up-to-date

If we have accurate information about you, it enables us to provide you with the best possible service.
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date at the time of collecting, using or disclosing the information.
We will correct personal information.
If you learn that current personal information we hold about you is inaccurate, incomplete or out-of-date, you should contact us.
We will promptly update any personal information that is inaccurate, incomplete or out of date.
You also have the right to request that a statement be attached to your personal information if we disagree with your request to correct the information.

You can request details about your personal information

Subject to some exceptions, you can find out what personal information Traffic Blaster holds about you.

How to request details

You should contact us if you wish to find out about the personal information A Traffic Blaster company holds about you. We will need to verify your identity before giving you access.
We will normally be able to deal with your request immediately. If the request is complex, we will ask you to complete a personal information request form. We can usually deal with such a request within 14 to 30 days.
Depending on the complexity of your request, we may charge a fee for processing the request. Please refer to our fees and charges booklets, available from Traffic Blaster headquarters and at www.connectbusiness.com.au, for our standard fees and charges.
In a limited number of circumstances, we may not be able to tell you what personal information is held about you including where:

• it will threaten the privacy of other individuals;
• the information relates to anticipated legal proceedings;
• the information would reveal our commercially sensitive decision making process; or
• the law prevents us from disclosing the information.

If we are unable to tell you what personal information is held about you, we will give you the reasons why and attempt to find alternative means to enable you to access your information.

We store your personal information securely

We protect any personal information that we hold about you from misuse and loss. We also protect it from unauthorised access, modification and disclosure.

We protect your information

Your personal information can only be accessed by people properly authorised to have access.
Your personal information may be stored in hardcopy documents or electronically.
We maintain physical security, such as locks and security systems, over our paper and electronic data stores and premises. We also maintain computer and network security: for example, we use firewalls (security measures for the Internet) and other security measures such as identification codes and passwords to control access to computer systems.

Newsletter

Users who no longer wish to receive our newsletter may opt-out of receiving these communications by following the instructions on our unsubscribe page.

Email a Friend

If a user elects to use our E-mail to a friend service to inform someone about an article, we launch the default email program on the users computer. We do not know who you send the article to and therefore we could not collect and store that data.

Use of Cookies

Traffic Blaster may send cookies (pieces of programming) to your computer while you are accessing a Traffic Blaster internet site. Cookies enable Traffic Blaster to enhance the web offerings to you and to provide an optimal online experience.
Traffic Blaster will not collect any of your personal information with our cookies, although we many collect non-attributable (anonymous) information regarding your use of Traffic Blaster internet sites.
Some web browsers enable you to decline the receipt of cookies. You may utilise this function, in which case you will still be able to access Traffic Blaster internet sites; albeit without some enhancement features.
Traffic Blaster will continue to send cookies to your computer and we do not promise that a web browser set to decline these cookies will be effective.

We destroy personal information we no longer need

We will destroy personal information if it is no longer needed:

• for the purposes for which we collected it; or
• for the purposes of meeting legal requirements.

We will properly dispose of all paper files, letters, correspondence and any other hardcopy documents that contain personal information that is no longer needed.
All information stored in electronic form that is no longer required will be deleted from our systems.

Web site security and privacy

The Internet has rapidly changed the way we do business. It allows Traffic Blaster to provide services that you can access from the convenience of your home or office.
Traffic Blaster continually maintains and monitors its online security systems to ensure your personal information is appropriately protected.

How you can help protect your privacy

You can help us to protect your privacy by:

• observing our security requirements relating to passwords; and
• contacting us immediately when you change contact details, such as your address and telephone number.

Resolving your concerns

You are entitled to complain if you believe that your privacy has been compromised. We will respond to a complaint as soon as possible but within 96 hours, to let you know who is responsible for managing your complaint. We will try to resolve the complaint within10 working days. When this is not possible, we will contact you within that time to let you know how long it will take to resolve the complaint.

How to make a complaint

If you have a privacy complaint, you should contact the person, (Traffic Blaster) company department or branch that you have been dealing with. We will take responsibility for your complaint at the point where the problem occurs. If your complaint is not resolved to your satisfaction, you can then contact our National Customer Liaison department to handle the complaint.

Phone:

(02) 8088 0738

Fax:

(02) 8588 1230

E-mail:

info@trafficblaster.com.au

Our Privacy Officer, who is also our Customer Advocate, can objectively and impartially review your complaint, or the way we handled the complaint, if you are dissatisfied with our internal complaints process.

If your complaint is not satisfactorily resolved, you may apply to the Federal Privacy Commissioner to have the concern heard and determined. For more information about how to lodge a complaint with the Federal Privacy Commissioner, please contact the Commissioner's hotline service on 1300 363 992.

Need more information?

If you have a query relating to our Privacy Policy, call Traffic Blaster on (02) 8088 0738, 9am to 5pm EST, Monday to Friday.

Jurisdiction

These terms and conditions are governed by and to be interpreted in accordance with the laws in force in Australia and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise the Courts of Australia and any Courts competent to hear appeals there from will have non-exclusive jurisdiction over such dispute.